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Shipping Area

We can ship to most countries all over the world except the countries and regions with customs clearance problem. So please get to know well about the shipping and import policy in your country and region about our products before placing an order! Shipping fee is counted by weight, you will know how much shipping fee costs when you check out.

Attention:

A. Please provide right detailed deliverable shipping address in English version (zip code, city, state/province, street address, floor number, door number), once if package failed to be delivered due to wrong or non-deliverable shipping address, we are not responsible for it and we will not refund. If there is reshipping fee due to wrong shipping address, customers will pay for it, too.

B. Please get or pick up your package on time, once if it showed delivered, no matter in mailbox or front door, we will not be resposible for it after it showed delivered and we will not refund. Receivers need to check out with local Post to ask them to pay for it.

C. For some countries, like Canada, tracking will not update after it showed arrived in Canada, and if it's over 2 months, you didn't receive it and didn't notice us, we will not be responsible and we will not refund.

D. Order Processing Time may require a few days. Once dispatched from warehouse, Shipping (or Delivery) Time depends on the Shipping Method.

4px Europe Line. (Ship to Europe)

Handle Time: Ship out in 48 hours in business day.

Delivery Time: 12-15 business days to most Europe countries. When in peak season, there could be 3-5 days delay.

Tracking number: Will be available in 24 hours in business day and update fast during the delivery time.

4px Singapore Post (Ship to most countries all over the world)

Handle Time: Ship out in 48 hours in business day.

Delivery Time: 12-18 business days to most countries. When in peak season, there could be 3-5 days delay.

Tracking number: Will be available in 24 hours in business day and update fast during the delivery time.

Tracking Site

Tracking site will be sent to your email with the latest tracking number after we ship your order out and get the tracking number from the shipping company, please pay attention to your payment email.

Customs and Tax Duties

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import.

Freebreaths is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by Hong Kong government.

The Tax / Customs fee in destination country are at customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.

Any more questions or special request please feel free to contact us by info@freebreaths.com.

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